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FAQs

WHAT MEANS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, JCB and PayPal.

WHY DOES MY ORDER DETAIL INDICATE "ERROR OF PAYMENT"?
If you have canceled the payment process at any time during the ordering process, the incomplete order will be temporarily called "Payment Error". Do not worry, just click "Checkout" on the order detail page, and you'll be able to pay for your items and complete the order.

HOW DOES THE SHIPPING WORK?

Eskky works in partnership with merchants and artisans around the world to provide you with the best prices and the most interesting products. This means that your order is shipped from parts of the world such as Thailand, Tibet, China, India, etc. via our partnership with USPS. As we ship directly from our partners in these countries, your item can take between 10 and 20 days. Do not panic if he does not show up immediately, he is on his way (send us an e-mail for follow-up). We also offer international shipping options - no matter where you are, you can buy from us!

THE TRACKING NUMBER OF MY ORDER HAS UPDATED THE UPDATE, WHAT IS IT?

If you buy outside of the United States (especially in Canada), your country's customs service may decide to keep your items temporarily, often without explanation! Note: Canada Customs takes a long time to resolve these issues. This is relatively rare, but if your order is blocked by customs, we suggest you call the customs department of your country directly and ask them to release your items immediately. Note: if for any reason your order is never validated by customs, we will send you a replacement!

I RECEIVED CERTAIN ARTICLES, BUT NOT ALL THE ARTICLES OF MY ORDER?

We ship our products from different warehouses around the world and always do our best to ship your items from the nearest warehouse. However, this may mean that some items arrive on different dates than others because they are shipped from different warehouses. We are constantly working to supply our warehouses with as many products as possible, but you can probably imagine that this is not always possible with more than 1,800 products and 3 warehouses. Rest assured, you will get all your items.

WHAT IF I HAVE TO DO SOMETHING?

No problem! Contact us immediately and we will guide you through the process - we will send you a prepaid mail to return the item.

HOW TO CONTACT US WITH PRESS REQUESTS?

Send us an email via the "Contact" or "info@eskky.com" page and we will get back to you as soon as possible.

WHERE ARE YOU BASED?

We are fortunately based in New York.