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Return policy

Cancellation

We accept the cancellation of the order before the product is shipped or produced. If the order is canceled, you will be fully refunded. We can not cancel the order if the product is already shipped.

Returns (if applicable)

We accept returns on products. Guests have the right to request a return within 14 days of receipt.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To complete your return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
Customers will only be charged once for shipping costs (including returns); No replenishment to bill consumers for the return of the product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an e-mail to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a specified time.

Late or missing refund (if applicable)

If you have not received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially released. Then contact your bank. There is often a little processing time before a refund is posted. If you have done all this and still have not received your refund, please contact us at info@eskky.com.

Please contact our customer service department at info@eskky.com to obtain the returned address.